Privacy Policy

Overview

This Privacy Policy explains what information we collect through our website and booking tools, how we use it, and the choices you have.

Information we collect

We may collect the following types of information:

Information you provide

  • Name, email address, phone number

  • Booking details (tour type, date, group size)

  • Information submitted through contact forms (questions, charter requests, special notes)

Information collected automatically

  • Basic device and browser data

  • Pages viewed and actions taken on our site

  • Approximate location derived from IP address

  • Cookies and similar technologies used for site functionality and analytics

How we use your information

We use your information to:

  • Process bookings and provide trip confirmations

  • Communicate meeting-point details, schedule changes, or weather-related updates

  • Respond to questions and charter inquiries

  • Improve our website performance, content, and user experience

  • Maintain safety and operational records where appropriate

How we share information

We do not sell your personal information.

We may share information with service providers that help us operate, such as:

  • Website hosting and forms (for example, Squarespace)

  • Scheduling and booking providers

  • Payment processors

  • Email and communication tools

  • Analytics providers (for example, Google Analytics) if enabled

These providers are only permitted to use your information to provide services for us.

Payments

Payments are processed by third-party payment providers. Coastal Passages does not store full payment card numbers. Payment providers handle your payment information under their own privacy and security policies.

Cookies and analytics

We may use cookies and similar technologies to:

  • Keep the site working properly

  • Understand which pages are most useful

  • Measure marketing performance if tracking is enabled

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

Email and marketing communications

If you request information or book a tour, we may send operational emails or texts related to your trip.

If we offer optional marketing emails (news, updates, seasonal availability), you can opt out at any time using the unsubscribe link in the email or by contacting us.

Data retention

We keep personal information only as long as needed to:

  • Provide services you requested

  • Maintain business records

  • Meet legal, accounting, or safety obligations

Your choices

Depending on your location, you may have rights to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information, subject to legal and operational limits

To make a request, contact us using the information below.

Children’s privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, contact us and we will address it.

Security

We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the most recent version.

Contact

For privacy questions or requests, contact:

Email: Info@coastalpassages.com